Encountering issues when launching or installing your favorite Blizzard games can be incredibly frustrating. One such error that many users have come across is the Battle.net Error Code BLZBNTAGT00000960. This error typically appears during the installation or launch of games like World of Warcraft, Call of Duty, or Overwatch, and it can be caused by anything from corrupted files to network misconfigurations.
Fortunately, this error is not a dead end. There are several proven ways to fix it and get back into the action. Read on to understand what causes it and how to resolve it effectively.
What is Error Code BLZBNTAGT00000960?
This error code usually appears in the Battle.net desktop application when it is unable to properly download or update game files. It may display a message indicating a failure to retrieve necessary files or that a critical error has occurred.
Common triggers for the error include:
- Corrupted game or launcher files
- Network interruptions or configuration issues
- Incompatible third-party software (such as antivirus or firewall)
- Administrator permission issues
How to Fix BLZBNTAGT00000960
Here are some of the most effective solutions to resolve the problem:
1. Run Battle.net as Administrator
Sometimes, the Battle.net app needs elevated permissions to write files or access network configurations necessary for updating.
- Right-click the Battle.net desktop shortcut.
- Select “Run as administrator.”
Try launching or installing the game again. This simple fix usually solves the issue for many users.
2. Check Your Internet Connection
A weak or unstable internet connection can disrupt the downloading and installation process. Confirm that your connection is stable:
- Restart your modem or router.
- Try connecting via Ethernet instead of Wi-Fi.
- Pause any bandwidth-heavy downloads or streaming on your network.
3. Disable Antivirus and Firewall Temporarily
Security software often interferes with Battle.net operations. Temporarily disabling your antivirus and firewall might help the installation or launch complete successfully.
Note: Make sure to enable your protection again after the operation to keep your system secure.
4. Clear the Battle.net Cache
Corrupted cache data can cause the launcher to behave unpredictably. Clearing the cache could eliminate the issue:
- Close Battle.net completely.
- Navigate to:
C:\ProgramData\Battle.net - Delete the folder named Battle.net.
- Reopen the launcher and check if the problem persists.
5. Perform a Repair Scan
If some game files are missing or corrupted, the repair tool can download and replace them automatically.
- Open the Battle.net launcher.
- Select the problematic game.
- Click on the gear icon next to the “Play” button and choose “Scan and Repair.”
- Click “Begin Scan” and wait for the process to complete.
6. Reinstall the Battle.net App
If none of the above methods work, reinstalling Battle.net itself might be necessary:
- Uninstall the Battle.net app through the Control Panel.
- Delete remaining files in the installation directory:
C:\Program Files (x86)\Battle.netC:\ProgramData\Battle.net- Download the latest installer from the official Blizzard website and reinstall.
Preventing Future Errors
To minimize the chances of encountering the BLZBNTAGT00000960 error again, follow these best practices:
- Keep your system and Battle.net app updated.
- Ensure your antivirus is configured to allow Battle.net.
- Don’t interrupt installations once they’ve started.
- Regularly perform disk cleanups and system maintenance.
Final Thoughts
While facing errors like BLZBNTAGT00000960 can disrupt your gaming experience, they are typically easy to resolve with a little know-how. From checking permissions to repairing game files, one of the above methods should have you back in the action in no time.
If problems persist, you can always reach out to Blizzard Support or consult community forums where experienced users might offer tailored advice.